Privacy Policy
Last updated: 31/10/2025

1.1 Introduction

Europ Service Industrie (hereinafter “we”, “our”, “the Company”) is committed to protecting your personal data. This privacy policy explains clearly :

  • what personal data we collect via the website https://www.esi-agro.fr (the “Website”) ;

  • the purposes and uses of such data ;

  • your rights regarding your personal data ;

  • the security measures implemented.

1.2 Data We Collect

When you browse the Website or use our forms (contact, quotation request, newsletter, etc.), we may collect :

  • identification data: name, first name, company name, position, company, email address, telephone number ;

  • browsing data: IP address, browser type, visited pages, duration of visit, referral source (through cookies or analytics tools) ;

  • communication data: the content of messages you send us, quotation requests, other exchanges.

1.3 Purposes of Data Processing

Your data is collected and processed for the following purposes :

  • replying to your contact requests, quotations, technical or commercial information ;

  • managing our customer and prospect relationships (project follow-up, invoicing, archives) ;

  • improving and optimising the Website (navigation analysis, A/B testing, UX) ;

  • ensuring the Website’s compliance, security and maintenance ;

  • where applicable, sending you marketing communications or newsletters, provided you have given your consent.

1.4 Legal Basis & Retention Period

  • Data necessary for the performance of a contract or legal obligation is processed on a contractual or legal basis.

  • Browsing data is processed on the basis of our legitimate interest to optimise the Website, unless your privacy prevails.

  • Marketing data is processed on the basis of your explicit consent.

  • Data will be retained for the time necessary for the purpose : for example :

    • customer files : 5 years after the end of business relationship (in accordance with the French Commercial Code) ;

    • anonymised browsing data : shorter period, according to our analysis needs ;

    • marketing consents : until you withdraw consent + archival proof.

1.5 Data Recipients

Your data may be disclosed to the following categories of recipients :

  • our internal departments (sales, technical, marketing) ;

  • our external service providers (hosting, IT maintenance, analytics tools, emailings) under confidentiality contracts ;

  • if required by law or a competent authority, public authorities.

Cookies & Tracking

The Website uses cookies and trackers to :

  • ensure the Website’s technical operation ;

  • measure traffic and improve the browsing experience ;

  • provide tailored content or advertising, if you have consented.
    You can manage your preferences via the cookie banner or your browser settings.

1.7 Your Rights

Under the General Data Protection Regulation (GDPR) :

  • you may request access to your personal data, correction, deletion or restriction of processing ;

  • you may object to processing for legitimate reasons or withdraw your consent at any time without affecting the lawfulness of prior processing ;

  • you may request data portability where applicable ;

  • you have the right to lodge a complaint with a supervisory authority (in France : CNIL).
    To exercise your rights, contact : contact@esi-agro.fr specifying your name, email address, subject of your request and the data in question.

1.8 Security

We implement appropriate technical and organisational measures to protect your data against destruction, loss, alteration, unauthorised access or disclosure. These measures are regularly reviewed.

1.9 Changes to the Privacy Policy

We may update this privacy policy at any time. The updated version will be posted on the Website with the last updated date. We encourage you to review it periodically.

1.10 Contact Information

If you have questions regarding this privacy policy :
Europ Service Industrie SAS
Chemin des Cents Arpents – ZI de Nuisement – BP 30077 – 28501 Vernouillet Cedex – France
Tel: +33 (0)2 37 62 50 80
Email: contact@esi-agro.fr